FAQ
Some of the most Frequently Asked Questions.
Returns
Ordering
- ★ Price Match
- Packaging/Gift Wrap
- Do the online stock levels relate to a specific store?
- Do you sell Gift Cards?
- Can I cancel my order?
- Can I place an order over the phone?
Delivery
- ★ AD+ Postage
- ★ What happens if I am not at home to receive my delivery?
- My item has arrived damaged. What do I do?
- Which courier do you use?
- Why does the tracking number you've sent me not work?
- Why am I being charged for delivery when it states Free Delivery on orders over £19?
Finance
- ★ If I am declined finance, when will my deposit be refunded?
- Finance Order Shipping Times
- Can I pay off my finance agreement early?
- How do I apply?
- What type of goods can I buy on Finance?
- How are my monthly payments made?