Returns

• Returning Freezer Baits
• What do I do if my product develops a fault after 30 days?
• What do I do if my product becomes faulty within 30 days?
• What happens if I receive an incorrect item?
• How do I return an unwanted item?

Ordering

• ★ Price Match
• Packaging/Gift Wrap
• Do the online stock levels relate to a specific store?
• Do you sell Gift Cards?
• Can I cancel my order?
• Can I place an order over the phone?

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Delivery

• ★ What happens if I am not at home to receive my delivery?
• My item has arrived damaged. What do I do?
• Which courier do you use?
• Why does the tracking number you've sent me not work?
• Why am I being charged for delivery when it states Free Delivery on orders over £9?
• Why have I not received items that have been marked as despatched on my delivery note?

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Finance

• ★ If I am declined finance, when will my deposit be refunded?
• Can I pay off my loan early?
• How do I apply?
• What type of goods can I buy on Finance?
• How are my monthly payments made?
• Is a deposit required?

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